Refund policy

Return & Refund Policy

Last updated: July 10, 2026

1. Overview

At Everlife, your satisfaction is our priority. If you are not completely happy with your digital product, we are here to help.

2. Refund Eligibility

We accept refund requests within 30 days of the purchase date, provided the following conditions are met:

  • The digital product was not delivered or accessed due to a technical issue on our side
  • The product does not match the description provided on the product page
  • The download link is broken, corrupted, or otherwise inaccessible
  • The purchase was made in error (duplicate transaction or unauthorized charge)

3. Non-Refundable Purchases

The following purchases are not eligible for a refund:

  • Digital products that have already been downloaded, accessed, or consumed
  • Products purchased more than 30 days ago
  • Final sale or promotional digital items clearly marked as non-refundable
  • Gift cards and digital vouchers

4. How to Initiate a Refund

To start a refund request, please contact us at contact@everlife-group.online with the following information:

  • Your order number
  • The digital product(s) you wish to refund
  • The reason for the refund request

Our team will respond within 1–2 business days with detailed instructions.

5. Access & Delivery Issues

If you encountered an issue accessing your digital product, such as a broken download link or a delivery error, please reach out to us at contact@everlife-group.online. We will resend the product or resolve the access issue at no additional cost.

6. Refunds

Once we receive and review your refund request, we will notify you by email. If your request is approved, a refund will be issued to your original payment method within 5 business days.

Please note that payment processing fees charged by third-party providers may be non-refundable, depending on the payment method used.

If you have not received your refund after 5 business days, please check with your bank or card issuer, as processing times may vary. For further assistance, contact us at contact@everlife-group.online.

7. Defective or Corrupted Products

If you received a corrupted, defective, or non-functional digital product, contact us immediately at contact@everlife-group.online with details of the issue. We will send a working version or issue a full refund at no additional cost to you.

8. Wrong Product Received

If you received an incorrect digital product, please contact us at contact@everlife-group.online and we will resolve the issue promptly at no extra charge.